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Lifesaver 101 FAQ
Our FAQ section contains answers to the most frequently asked questions received by Lifesaver 101.
New questions can be submitted at your convenience and will be posted if deemed relevant to the interest of our site visitors. This module is updated regularly in order to provide you with current information.
Also, we would like to take this opportunity to thank those who submit questions for their contribution toward making this useful module as informative as possible. We also encourage those who cannot find the answers to their questions to contact us by telephone or e-mail – we would be happy to help you!
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- AVAILABILITY
Question: How often are classes held?
Answer: Lifesaver 101 training programs are scheduled to satisfy the requirements of both our new customers and our contracted clients. Customer demand typically determines program seat availability. Remember that seating is limited, so if you require certification for a job, for example, or simply want to ensure you are able to attend, please call in advance to reserve your seat. Click on the CALENDAR link in the Navigation column on the right to determine program availability.
- CALENDAR ACRONYMS
Question: What do C Level CPR Recert, EFA and SFA stand for?
Answer: C Level CPR Recert represents a 3-hour program equivalent to a Basic Rescuer recertification. On our Calendar, the acronym EFA stands for Emergency First Aid and CPR, and SFA stands for Standard First Aid and CPR.
- CERTIFICATION
Question: If I pass my Lifesaver 101 program, will my certificate be legally recognized?
Answer: Yes, all programs currently offered by Lifesaver 101 adhere to the established guidelines of The Workplace Safety & Insurance Board (WSIB) and The Heart and Stroke Foundation (HSFO), the governing bodies for First Aid & CPR Training in the Province of Ontario. Lifesaver 101 is included in a list of Approved First Aid Trainers at the following web address: http://www.wsib.on.ca/wsib/wsibsite.nsf/public/FATrainers.
- COSTS
Question: How much do the different programs cost?
Answer: Lifesaver 101 offers a variety of programs. For more details click on the PROGRAMS link in the Navigation column on the right. The duration and cost for individual programs varies and we do offer discounts for group bookings. Please call our office at (705) 677-8258 and we will help you determine which of our affordable programs best suits your needs.
- COURSE SELECTION
Question: How do I know which course is best for me?
Answer: Whether you are taking a First Aid/CPR training course out of personal interest, as part of an educational program, or as a prerequisite for employment training, Lifesaver 101 will help you select an appropriate program. Firefighters, fitness trainers, nurses, paramedics, PSWs (Personal Support Workers), Security Guards, and other professionals can acquire First Aid and CPR Training certification through a recognized First Aid Training provider – Lifesaver 101 First Aid & CPR Training Inc. Call us today at (705) 677-8258 and let us help you learn to help others – it’s about time!
- FACILITIES
Question: What are your training facilities like?
Answer: Lifesaver 101’s training facilities are carpeted, well lit, clean and spacious. The facility it climate controlled for your comfort and two washrooms are available to our participants. Our training equipment is clean, modern and well maintained.
- LATENESS
Question: What happens if I am late?
Answer: All Lifesaver 101 course content have been created and structured with a view to meeting the learning objectives stipulated by our governing bodies. If you are late you will miss important and required information and, consequently, we will not be able to issue you a certificate. As well, and in fairness to Lifesaver 101 personnel and those participants who arrive on time, your punctuality is essential in order to avoid the unnecessary interruptions directly resulting from late entry. We recommend that you acquire directions to our training center and familiarize yourself with transportation details (i.e., bus routes, travel time) prior to the day of your course; doing so will help you arrive on time. Please observe your exact course starting time and strive to arrive ten to fifteen minutes in advance to allow sufficient time for registration.
Unfortunately if you arrive late you will need to reschedule at your own expense.
- LIABILITY
Question: What happens if the Lifesaver 101 instructor is late or the course has to be cancelled?
Answer: Lifesaver 101 will not incur any expenses or suffer any liability as a result of last-minute program cancellations due to circumstances beyond our control (i.e., power failures, instructor absence because of an accident, program cancellations due to inclement weather, etc.). Lifesaver 101 conducts business honorably and will do everything possible to uphold the integrity of our reputable establishment.
- LUNCHES
Question: Can I eat my lunch at Lifesaver 101? If not, is there somewhere nearby where I can grab a bite?
Answer: If you so desire you are welcome to bring your lunch to the training facility and eat here during the lunch break. In addition there is a restaurant next door to the facility (restaurant is closed on Sundays) and several other eating establishments within short distance.
- PARKING
Question: If I drive, is there nearby parking available?
Answer: There is plenty of parking at the training facility. Upon arrival you will notice a small parking lot at the front of the facility as well as two more at the side and rear of the building. Out of respect for our neighbours who share the front parking lot we request that you park your vehicle in the side or rear lot.
- PAYMENT
Question: How do I pay for my course?
Answer: For Monday evening walk-in clinics participants may register and pay upon arrival. For all other programs advance payment is required to secure a reservation. Please remember that seating is limited, so call as soon as possible to reserve. Payment by MasterCard, VISA or cash is accepted. If you are paying with cash, we request that you submit payment in person at our training facility located at 324 Elm St (corner of Elm and Regent). Sorry, we do not accept payment by personal cheque or American Express. (Note: Organizations submitting payment for groups may pay by cheque.)
- PROGRAMS
Question: Do you have a Basic Rescuer “C” Level CPR Program?
Answer: Yes we do. This program is available on Day 1 of any 2-day SFA & CPR program. For all SFA & CPR programs, Day 1 will encompass the CPR portion of the program, and Day 2 will cover the Standard First Aid portion of the program.
- REFUNDS
Question: What is your cancellation policy?
Answer: We require 72 hours notice of cancellation in order to issue a refund. Cancellations after 72 hours or individuals who do not arrive and participate on the day of their scheduled course will not be eligible for refunds.
- TESTING
Question: Do I have to pass a difficult test?
Answer: No, it’s not difficult. Lifesaver 101 aims to communicate to all participants relevant program information in such a manner that regular and prompt attendance combined with skills development through active participation practically assures a pass. If a participant struggles due to language or physical challenges the instructor will identify this challenge and work closely with the participant to maximize the participants understanding of the program content. Communication of mandatory information is coupled with tailored course content to meet the specific requirements of individuals and groups. Developing your personal confidence and the ability to successfully apply your newfound skills are two of our primary teaching objectives.
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WSIB - Workplace Safety and Insurance Board
